Careers — Job Description

Title: Project Manager
Department: Operations
Report to: Senior Director Client Services
Location: Jersey City
FLSA Status: Exempt
Updated: October 2011

Company Overview:

QualityHealth is the leading performance-based marketing provider to the healthcare industry. Over time the company has developed the platform, skills and experience required to deliver large-scale marketing programs where clients pay for the actual consumer responses delivered. In the last three years alone, QualityHealth has worked with hundreds of companies and their agencies, identifying the most suitable consumers for their products, delivering targeted marketing tactics and prompting measurable actions toward product usage. QualityHealth continues to drive innovation in consumer contact strategies, new advertising technologies, social and mobile media to ensure that its clients gain full advantage of the tremendous improvements in efficiency and accountability enabled by digital. For more information, visit www.qhperform.com.

Job Purpose

The Project Manager is responsible to coordinate and manage the delivery of complex integrated marketing programs for medium to large healthcare clients. Primary responsibilities of the PM will be to manage client-facing business initiatives in conjunction with the Client Services team. Specifically, ensuring the project, performance and communication tracking is occurring and communicated in an effective and professional manner utilizing effective techniques such as presentations, War Room establishment and management, and written documentation. Focusing on high risk projects, the Project Manager will develop and manage a reporting portfolio on behalf of QualityHealth for the executive management of its clients.

Essential Duties & Responsibilities:

  • Coordinate marketing, creative, operations and technology teams to drive client initiatives ensuring on time delivery
  • Work closely with Client Services to ensure delivery of initiatives to the client’s satisfaction
  • Manage cross-departmental teams of 15+ resources
  • Handle dependency, risk/issue management, and problem resolution
  • Provide updated status reporting to senior management and business units
  • Provide scheduling, facilitation, and coordination of all project related meetings
  • Prioritized tasks, overcomes obstacles, monitor project progress, manages multiple projects
  • Proficient in collaboration, conflict resolution, group interaction and dynamics, project management, and facilitation of significant projects
  • Strong presentation skills, with experience presenting to executives, managers, and staff
  • Ability to drive projects in a matrix management environment that includes influencing, efficiency, collaboration, candor, and openness with a focus on results orientation
  • Thorough knowledge of complex project management processes, tools, techniques and methodologies to lead large scale effort
  • Understanding of Internet marketing, advertising, healthcare, and pharmaceutical industry
  • Demonstrated ability to determine the key risks that need to be addressed and develop actions plans that are multi-faceted in nature and include both business process and system components
  • Provide concise monthly reporting to key stakeholders.

Minimum Qualifications & Competencies:

  • 2-4 years of experience leading multiple projects that span client stakeholders, including internal senior leadership, partners/vendors, and external influencers
  • BA/BS Degree
  • Agile Scrum Master certification, and or CAPM/PMP certification from PMI preferred
  • PMP Project Management Certification preferred.
  • 2 years software application project management experience.
  • Prior experience working with, and or coordinating the efforts of multiple parties (e.g. third parties or clients) on large scale healthcare services or software implementation projects Solid understanding of project management duties and responsibilities
  • Excellent organizing, time management, and oral & written communication skills
  • Strong problem solving and troubleshooting skills
  • Understanding of software development technologies and SDLC processes
  • Thorough knowledge of MS Office products, MS Project, Rally and/or SharePoint
  • Experience in working the pharmaceutical industry, including an understanding of basic MLR review processes and requirements preferred

Customer Focus
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers. This competency applies to both external and internal customers.

  • Uses first-hand customer feedback for improvements in products and services
  • Establishes and maintains effective relationships with customers and gains their trust and respect
  • Exceptionally responsive to customer needs and requests

Results Focus
Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, leads through change and adversity, and builds consensus when appropriate.

  • Establishes measurement criteria to monitor progress against objectives
  • Constantly evaluates performance and results proactively adjusts to ensure maximum performance
  • Critically evaluates performance versus objectives to ensure best results.

Creativity/Innovation
Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solve problems creatively.

  • Constantly challenge status quo or standard practice to achieve improved results.
  • Think outside the box in generating new concepts and offerings.

Problem Solving/Analysis
Breaks down problems into smaller components, understands underlying issues can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

  • Ability to break down issues, identify root cause and marry a solution
  • Ability to take complex issues and synthesize into operational tasks that lead towards resolution
  • The ability to create analytical tools that support problem solving.

Culture Fit
Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to QualityHealth’s core values of compassion, commitment, character, and confidence, operates effectively in the QualityHealth environment and the environment of the work group, maintains a focus on self-development and seeks out continuous feedback and learning opportunities.

  • Sincerely passionate for and committed to the mission of QualityHealth
  • Exhibits integrity in all actions and communication
  • Works well autonomously, while acting as a team-player
  • Demonstrates a vested interest in self-development

Travel: 25%

QualityHealth is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations

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